ARC / IAM implementation single sign-on (SSO)

The IAM module installation is a part of Arter software updates. Successful implementation requires actions by the IMS admin user and the SSO administrator.
Written by Nora Asikainen
Updated 9 months ago

Instructions for before and after the update.

This guide is for: all ARC users, ARC login using SSO (single sign-on)

Actions required by the ARC administrator:

1. Check that all users have an organization email address registered in their user information. Also check that the user list does not contain any duplicate email addresses.

You can check this from Administration settings > Users.

Related instructions (in Finnish, to be updated):ARC / Käyttäjän lisääminen

2.  Destroy deleted users.

Related instructions (in Finnish, to be updated): Tuhoa poistetut käyttäjät

3. Please deliver the SSO configuration instructions to the person responsible and ask them to provide ''Metadata URL'' to Arter.

4. Inform your organization about the software update/IAM installation and the change in the ARC login address.

  • Please note that after the update the login address will change from /loginto/ to /oidc/
  • Example: ->

Steps of implementation:

  1. Configuring SSO in the customer's organization according to the provided instructions.
  2. Agreement of the time of installation between the client and the supplier (Arter Oy)
  3. Supplier performs the installation.  Please note that there will be a service interruption caused by the installation. 
  4. All users must link their account to the ARC environment. Please follow the instructions below.

Instructions to linking your ARC user account to the ARC environment.

  1. Press the button that says "customer SSO"

After pressing the button, if you are asked to log in, use the same credentials you use when logging into your computer.

2. You will see a similar window as above. Choose: Add to existing account

3. You will receive the notification above. The system will send you an email asking to link your email to the account. Approve this by clicking the link in the email.

Please notice that the link is valid for only five minutes!

When the linking is done you can log into ARC normally.

When encountering unexpected technical issues, please create a support request to Arter technical support: Create a support request
You also have a new drawing editor (Draw) in use after IAM installation. It can be enabled in the administration settings (related instructions in Finnish, to be updated): ARC piirtoeditorin valinta
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